Enable smart interactions with your customers.

Integrate our API into any text channel


ready

How it works?

  • connect

    Connect

    Add our API to your text support channel

  • faq

    FAQ

    Upload an FAQ list of question-answer pairs

  • ready

    Ready

    The service is ready to handle user input

  • inbound

    Inbound

    Receive a question from the support channel

  • search

    Search

    Our AI finds questions in the FAQ which mean the same even if asked differently

  • done

    Done

    Return relevant answers with confidence ratings

Suggestions for answers

chat

Instant reply to questions recognized with high confidence.
Complex questions trigger operator notification with options to choose from.
If several possible candidates are identified, they are presented to the operator.

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Main features

  • instant

    Instant on

    A ready-to-go system after a single upload of an FAQ list

  • quality

    Quality

    Matching input to questions by meaning not key words or hand crafted rules

  • flexibility

    Flexibility

    Raw text logs of dialogs or a knowledge base as a additional source for training

  • dynamic

    Dynamic traning

    Autodetection of new topics in message flow

  • online

    On-line tuning

    Continuous improvement of the service by learning from operator’s feedback

  • multilingual

    Multilingual

    Different languages for training and the use of the service

Use cases

Find the best way to use the service

  • Fully automated Q&A service

    Add the service to Facebook Messenger, Telegram, Viber or WhatsApp channels

  • Smart layer for support service

    Connect the service to any support channel or CRM system to have a smart prompts and repetitive answering

  • Classifications of requests

    Connect the service to any WFM system to have inbound requests classification

  • Self-service portal

    Add a meaning-based search in a knowledge base to a website or any text channels

Improve your business efficiency

Apply to get a detailed information or request for a demo

Reason_AutoFAQ

Al AutoFAQ

Let your clients speak in their own words